What can you do if you are having trouble posting an audio or video comment in VoiceThread?
- Make sure you are using Chrome or FireFox. They are VoiceThread's only supported browsers. Safari and Edge are NOT fully supported. https://voicethread.com/howto/browser-requirements/ If you are having issues in Chrome or Firefox, please try the alternate.
- Clear out your browser cache. Instructions located here http://docs.voicethread.com/troubleshooting/clearing-the-browser-cache/
- Clear our your cookies. Instructions located here http://docs.voicethread.com/troubleshooting/enabling-cookies/
- Restart your computer. A previously in use program may be highjacking your microphone if you are having trouble recording audio.
- If all else fails, you can record your audio comment with another program on your computer or phone and upload it. Instructions located here https://voicethread.com/howto/how-to-comment/