What can you do if you are having trouble posting an audio or video comment in VoiceThread?

  1. Make sure you are using Chrome or FireFox.  They are VoiceThread's only supported browsers.  Safari and Edge are NOT fully supported. https://voicethread.com/howto/browser-requirements/  If you are having issues in Chrome or Firefox, please try the alternate.
  2. Clear out your browser cache. Instructions located here http://docs.voicethread.com/troubleshooting/clearing-the-browser-cache/
  3. Clear our your cookies. Instructions located here http://docs.voicethread.com/troubleshooting/enabling-cookies/
  4. Restart your computer.  A previously in use program may be highjacking your microphone if you are having trouble recording audio.
  5. If all else fails, you can record your audio comment with another program on your computer or phone and upload it. Instructions located here https://voicethread.com/howto/how-to-comment/